Maybe the place was changed, maybe the staff turned over.... but I don't get the terrible reviews. From a quality point of view, I brought my car in for a mid-tier wash and got exactly that, plus a bit more elbow grease than expected. Most of the other cars coming through while I was there opted for the lowest level; if you want fast & fairly cheap, by all means, but you get what you pay for with those and moving just a couple bucks up makes you stand out to the people working too. From a facility standpoint, this is one of the nicest car wash buildings I've seen which, while not important to the service, is a nice perk. Of course it's one that factors into the cost too. It's not award winning, I wouldn't run to get a monthly package and drive back up there weekly but I'd gladly come back if I was in the area.